Warranty and Application Specialist

Full Time
USA - Springdale, AR
Posted 2 months ago

Dayco improves how the world moves by creating products, systems and relationships that endure. Move Forward. Always.™

Location:  Springdale, Arkansas


This position performs failed product analysis and reporting for all Dayco products.

Also, assists Internal and External Customers in the application of Dayco Products by the provision of the Original Equipment Manufacturers (OEM) Division & competitor product interchanges . Develop product applications for Dayco Product Catalogs (20% of time).

Key Responsibilities:

  • Perform technical analysis on warranty claims received by Customers
  • Send warranty claims reports to customer
  • Where required, issue 8D reports for failed parts
  • Keep record of warranty claims
  • Perform statistical analysis on warranty claims Development & maintenance of competitive product interchanges.
  • Assist the AM Quality Engineer in arranging lab tests and durability tests
  • Interchange of Original Equipment products to Dayco Products
  • Provide technical assistance to sales, marketing, cataloging, product management and user customers.
  • Assist with application survey for catalog application development
  • Contribute to technical practices for trade journals, press releases, Sales Information Bulletins (SIB’s), etc.
  • Recommend new products additions to product lines
  • Special projects as assigned by management

Required Qualifications:

  • Minimum of three (3) years experience with Technical analysis on warranty claims
  • Bachelors degree in a technical field or equivalent experience
  • Basic Computer Skills
  • Basic mechanical skills relating to automotive applications essential to this job
  • Excellent communication skills
  • Knowledge of Product Applications

Preferred Qualifications:

  •  Knowledge of Dayco and Competitor’s products & catalogs


Location: Springdale, Arkansas

About Dayco

Dayco is a global leader in essential engine products, drive systems, and services for automobiles, trucks, construction, agriculture, and industrial machinery. You may know our products, systems, and services from the cars you have driven, the heavy equipment on construction sites, or the machinery in your plant. We improve how the world moves by creating products, systems, and relationships that endure. For more than a century, Dayco has overcome challenges, emerging stronger and smarter at every turn. Join us and your determination to succeed, no matter the odds, will keep your career moving forward.




Job Features

Job CategoryManufacturing, Quality

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