Warranty and Application Specialist

Full Time
USA - Memphis, TN
Posted 5 days ago

Dayco improves how the world moves by creating products, systems and relationships that endure. Move Forward. Always.™

This position assists Internal and External Customers in the application of Dayco Products by the provision of the Original Equipment Manufacturers (OEM) Division & competitor product interchanges and technical assistance; perform failed product analysis and reporting; develop product applications for Dayco Product Catalogs.

Key Responsibilities:

Provide internal and external customer support on specific Dayco Products and applications. Responsible for all aspects of product application and technical support for Aftermarket belts, hoses, and tensioners.

  • Perform technical analysis on warranty claims received by Customers
  • Send warranty claims reports to customer
  • Where required, issue 8D reports for failed parts
  • Keep record of warranty claims
  • Perform statistical analysis on warranty claims Development & maintenance of competitive product interchanges.
  • Assist in arranging lab tests and durability tests
  • Interchange of Original Equipment products to Dayco Products
  • Provide technical assistance to sales, marketing, cataloging, product management and user customers.
  • Assist with application survey for catalog application development
  • Analyze and rebut competitor sales propaganda
  • Contribute to technical practices for trade journals, press releases, Sales Information Bulletins (SIB’s), etc.
  • Recommend new products additions to product lines
  • Special projects as assigned by management

Required Qualifications:

  • 5+ years experience in product application survey and exposure to product performance problems
  • 5+ years with technical analysis on warranty claims
  • Basic Computer Skills
  • Basic mechanical skills relating to automotive applications essential to this job
  • Excellent communication skills
  • Knowledge of Product Applications
  • Knowledge of Dayco and Competitor’s products & catalogs

Preferred Qualifications:

  • 5+ years experience with product application and technical support with Aftermarket belts, hoses, and tensioners

Job Features

Job CategoryManufacturing, Quality

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