This role is responsible for the support, administration and delivery of PLM services and Integrated Engineering tools across the global enterprise.
This role requires PLM technical and application knowledge of the PTC Windchill in all aspects of the engineering product life cycle, quality assurance, and relevant disciplines including but not limited to the following functions:
Day to day system administration of the Windchill PLM system; administration of the multi CAD integrations between Windchill and the CAD applications; Participation in the development of client installations; Gathering Windchill server system metric and client user experience data; Use the working knowledge of ProjectLink and PDMLink to optimize process and educate users on an as needed basis; Development of troubleshooting guides and grooming of backup personnel within IT; Participating with the business globally to ensure that use cases are accurate and understood; Ensure that a business continuity plans are understood and tested on an annual basis;
Customer service – Be responsive to our customers. Help users resolve technical problems or initiate application improvements. Be the advocate for users concerning system performance. Provide technical support and training of PTC Windchill client usage with a focus on best practices, knowledge capture, and igniting innovation.
Communications – Communicate effectively with internal and external customers at all layers of the corporate hierarchy- written, verbal and through presentations. Communicate expectations, plans, and directions to ensure buy-in and support. Communicate news in a timely fashion. Must be able to communicate to management the impact of current user community issues. Interact with 3rd parties including suppliers and customers in the day-to-day execution of business processes. Able to interact with 3rd parties in negotiations, problem solving, and solution delivery. Comply with corporate and departmental requirements for documentation, work and task reporting.
Planning – Lead the planning and/or analyses/audits of the engineering applications user environment to determine areas of engineering application and/or process improvements. Prepare basic project cost/benefit presentation for management review.
Project management – Participate on engineering application lifecycle management, enhancements, and deployment projects. Prepare and/or provide input to, project status reports for project sponsors and management.
Project execution – Participate in project execution efforts including analysis, design, delivery, quality assurance, and implementation.
- Provide subject matter expertise to achieve project objectives.
- Document requirements from the business and ensure.
- Perform installation and integration of engineering applications into the PLM system.
- Maintain all documentation necessary to ensure a predictable engineering application experience. Assist with the development of end-user documentation where appropriate.
- Work with the project team to deliver the promised enhancements, training, and project deliverables on-time and within budget.
Engineering Applications Operations – Provide technical expertise to ensure ongoing engineering applications and PLM performance. Create, monitor and report systems availability, performance statistics, and key user feedback. Initiate action to prevent degradation or disruption of service relating to engineering applications to keep performance within target guidelines.
Continuous improvement – Remain current with development and advances with engineering applications and evaluate opportunities for standardization and automation.
- Identify and evaluate solutions to determine compatibility within the Dayco environment.
- Identify and record any problems relating to the availability or performance of engineering applications.
- Coordinate and record all change activities in the Dayco change management central repository.
Perform other duties and special tasks as assigned.
Minimum of an Associate’s Degree in Information Technology, Computer Science, Engineering or other related discipline
Equivalent work experience in related fields and industries may be considered
Minimum of ten years of relevant IT experience including five (5) years of Windchill PLM work experience
Solid knowledge of PTC Windchill PLM system administration with the ability to administer ProjectLINK and PDMLink with minimal supervision.
Demonstrated technical development in creating attributes, changing workflows, and creating system reports within
Experience with Windchill workgroup managers with the ability to create client CAD integrations as required.
Knowledge of part/item attribute mapping, characteristics capture, bill of material structures, and product master data management methods.
Experience with monitoring software, troubleshooting, and usage analysis.
|Job Category||Engineering, Information Technology|